Returns & Shipping

SHIPPING DETAILS

Christmas 2016 Delivery Cut Offs:

  • 12th Dec for International,
  • 14th for Europe and
  • 19th Dec for UK

UK Shipping is £4.95 with free returns.

International shipping is £24.95 inside Europe.

Orders for outside of Europe:

We are able to ship to the vast majority of countries globally, but as we supply direct from Lewis in the Outer Hebrides we ask that customers wishing to ship beyond Europe contact us. This will ensure the most efficient method possible is used. You can speak to our team by clicking here.

RETURNS POLICY

We promise to refund any items that you are not completely happy with when you return it to us in saleable condition by post within 28 days of receipt. Refunds will be credited to your original method of payment less carriage costs.

Please also note that items must be returned with all tags and in their original packaging. Any shoes returned must not be worn, and must be returned in their original box.

Please enclose sufficient details for us to process your order quickly. ie: name, address, post code, order number etc. For security reasons please do not include any payment details. We will normally send replacement goods without charging carriage; however we reserve the right to charge carriage costs in exceptional circumstances. Notification will be given of this intention before dispatch.

RETURNS BY POST POLICY UK


All orders can be returned by post free of charge. You must write your order number along with your name and address on the returns slip and return your item to us using the free-post returns label that was in your parcel.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.
 

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items.

RETURNS BY POST POLICY EU

 In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

RETURNS BY POST POLICY INTERNATIONAL

International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. International customers will not receive a prepaid label and are required to return unwanted orders at their own cost. All goods being returned are the responsibility of the sender, therefore please insure them accordingly for loss or damage.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

RETURNING GOODS BOUGHT AS SPECIAL OFFERS


If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.


STATUTORY RIGHTS


Your UK statutory rights are not affected by our returns policy.